A school community approach to cyber safety.

Because they're worth it.

Dear Blockhouse Bay parents,

Digital technology has opened up a world of exciting possibilities for our tamariki. At the same time, it has multiplied potential risks.

Technology provides our students with wonderful opportunities. However, devices can also negatively impact development, education, safety and health.

Our school’s goal is to protect every student from the risks associated with the internet and provide students with safe networks for learning - at school, home and everywhere in between.

While our school provides a safe network, we need your help to ensure safe internet access when students are off the school network, at home, or on mobile data.  

That’s why we’ve partnered with NZ’s leading provider of cyber safety and digital-awareness services to school communities: Family Zone. Keeping our children safe online is a challenge that requires our entire school community to work together, and Family Zone is the right platform to enable us to do so.

Please take the following steps as soon as you can:
  1. Watch the videos below, and read the information under each one which explains things in more detail.
  2. Activate your Family Zone account through the email you've been sent. If you did not receive the email, please contact
  3. Follow the steps in the section 'How to install Mobile Zone' to get it running on your child's device. 
Neil Robinson

Why we've chosen Family Zone

Endorsed by leading cyber safety experts

Broad suite of devices

Enables delivery of our access policies across the school network and on student devices

School Community features

Offers both school and optional parent features allowing our school community to work together

Benefits for parents

With Family Zone, parents can opt to provide their children with the same protection they receive during school hours - at home and everywhere in between.

Safe content

Removes adult content for safe searching




Mobile Zone is a downloadable app/application that's installed on your child’s device.

It allows us to apply our acceptable use policies during school times and gives parents the option of parental controls after school.




Parents need a Family Zone account to manage children's profiles and (optionally) manage parental control settings outside of school hours.

Our school will work with Family Zone to automatically create an account for you.

You will then receive an email from Family Zone with a link to activate your account.





[Insert here], for example: 


1.Mobile Phones

All students in years 6-8 will be required to have Family Zone’s Mobile Zone app/application installed on personal mobile phones brought to school. The school will then be able to enforce policies during school time which will keep the children safe online, in case they choose to use mobile phone data. Students may then be allowed to use these devices to support their learning during class time, if their teacher consents.

2. BYOD devices

All BYOD (Bring Your Own Device) devices for years 5-8 will be required to have Family Zone’s Mobile Zone app/application installed.





[Insert here]



If parents want to upgrade from a single license to a Family Pack of 6 licenses, they can upgrade their account through the Family Zone portal once they have activated their account and signed in. This is available at a special education price of $59.00 for a 1-year subscription.




NOTE: Before installing Mobile Zone, make sure you have activated your Family Zone accountYou will receive an email from Family Zone with instructions. If you do not receive an email, please contact the school. 

For iPhones, iPads, Android phones and tablets:

1. On your child's device, visit the app store (Apple App Store/ Google Play Store). 

2Search for the 'Mobile Zone' app and install it. 

3Load the app and follow the instructions to activate the app and tie it to your child's profile. You will be asked for an 'Activation Key' which you get in the Parent Portal.  Sign into your Family Zone account, select 'Devices', then 'Add Device', then 'Generate Key'.

For Macbooks or Windows laptops: click here

For Chromebooks: 
Your child's school will push out the Mobile Zone software to your child's school Google account.  You do not need to install the software, but please follow the steps below to activate the software.

1. Sign into the Chromebook as your child using their school credentials.

2. Open the Chrome Web browser and locate the Mobile Zone extension that should be visible in the upper right-hand corner of the browser. 
3. Click the extension then follow the instructions to sign into your Family Zone account and activate Mobile Zone on the Chromebook.

If your child also uses their own Google account on their Chromebook ( account), please also follow the Chromebook instructions here to make sure they are protected when signed in with their personal Gmail account.  The Mobile Zone extension must be activated for each Google account your child uses on their device.



Cyber News

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We're here to help

Free cyber support

Book a call with our Customer Support team. They'll provide expert technical support, targeted cyber-safety advice, and so much more.

Book an Installer

Book an Installer, they'll come to you and get your account set up exactly the way you want it.

Browse Solutions and Guides

Explore How-tos, contact Customer Support, or share your own thoughts and ideas for Family Zone.

Video tutorials

Watch our useful video tutorials for step-by-step instructions on customising your Family Zone account.

For help with Family Zone


Call us
From Aus: 1300 398 326 (local call)
From NZ: 0800 444 907
From overseas: +613 4000 0044

Support hours
8am to 8pm local time Mon-Fri
9am to 5pm local time Sat-Sun

Book a call to help set up Family Zone.

For help at Blockhouse Bay Primary School

Crawshaw School
Crawshaw Drive, Nawton
Hamilton 3200
Phone: 07 849 1565