Mac

To install Family Zone on a MacBook, you need:

An active Family Zone account
Your child’s MacBook running Mac OS 10.9 or higher

1. On your child’s MacBook, head to www.familyzone.com/laptops

2. Follow the onscreen instructions to install  Family Zone for Mac

3. Register the device - click the new Family Zone icon that will appear in your menu bar (see image below), then enter your account details and assign the device to your child
   

Family Zone is now protecting your child’s MacBook.

Important
Family Zone for Mac works best when children are logged in without device administrative access. Get help with configuring your child’s Mac laptop.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Family Zone.

My child’s laptop is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children all share a computer and each child has his/her own user account. Will they all be protected?
Yes, Family Zone for MacBook protects all user accounts on the device on which it’s been installed.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Family Zone app onto your own device to manage Family Zone settings on the go. 

Windows

To install Family Zone on a Windows laptop, you need:

An active Family Zone account
Your child’s Windows laptop running Windows 7 (64 bit) or higher

1. On your child’s laptop, head to www.familyzone.com/laptops

2. Follow the onscreen instructions to install Family Zone for Windows

3. Register the device - click the new Family Zone icon that will appear in your taskbar (see image below), then enter your account details and assign the device to your child

Family Zone is now protecting your child’s Windows laptop.

Important
Family Zone for laptops works best when children are logged in without device administrative access. Get help with configuring your child’s Windows laptop.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

Can Family Zone for Windows be installed on Windows XP/Vista?
No, Family Zone for Windows is not supported on Windows XP or Windows Vista.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Family Zone.

My child’s laptop is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children all share a computer and each child has his/her own user account. Will they all be protected?
Yes, Family Zone for Windows protects all user accounts on the device on which it’s been installed.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Family Zone app onto your own device to manage Family Zone settings on the go. 

Chromebook

To install Family Zone on a Chromebook, you need:

An active Family Zone account
Your child’s Chromebook

Repeat the steps below for each and every Google account your child uses on their Chromebook.

1. Watch this video on installing Family Zone.

   Installation Guide:

   1. Browse to www.familyzone.com/laptops

   2. Scroll down and select Download for Chromebook

   

   3. This will open Google Chrome Web Store. Select Add to Chrome.
      

   4. Select Add extension.

   5. Enable Mobile Zone (Education Edition) extension in incognito mode.
      This is important because by default, Google Chrome disables extensions in Incognito mode. Your child may exploit this to bypass filtering.

      1. Open Google Chrome

      2. Browse to chrome://extensions into your Chrome browser

      3. On the Mobile Zone (Education Edition) extension and select Details
         

      4. Enable Allow in Incognito
         

   6. Click on the recently added Mobile Zone extension.
      

   7. Sign in with your Family Zone email address and password.

   8. Update the device name, select the device owner and click sign in.

   9. Mobile Zone for Chromebook (Education Edition) is now protecting your device

Family Zone is now protecting your child’s Chromebook.

*Your school may have already installed the Family Zone extension to your child’s Google account.  Look for the above extension icon in your child’s Chrome browser when signed into their school-issued Google account.

Important
Family Zone for Chrome works best when children are not the admin on the device. Read our advice here.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Family Zone.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children share a Chromebook and each child has his/her own Google account to sign in. Will they all be protected?
You need to install the Family Zone Chrome extension for each Google account you want to protect on that Chromebook. Read our advice here.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Family Zone app onto your own device to manage Family Zone settings on the go. 

iOS

To install Family Zone on an iOS device, you need:

An active Family Zone account
iOS device with iOS 9 or higher

1. On your child’s device, search the App Store for Family Zone and install it.

2. Register the device - Open the Family Zone app once installed, enter your account details and assign the device to your child.

3. Accept all permissions - follow the prompts to accept all the permissions to ensure Family Zone runs optimally.

Family Zone is now protecting your child’s device.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Family Zone app onto your own device to manage Family Zone settings on the go. 

Android

To install Family Zone on an Android device, you need:

An active Family Zone account
Android device with Android 4.4 or higher

1. On your child’s device, search the Google Play Store for Family Zone and install it.

2. Register the device - Open the Family Zone app once installed, enter your account details and assign the device to your child.

3. Accept all permissions - follow the prompts to accept all the permissions to ensure Family Zone runs optimally.

Family Zone is now protecting your child’s device.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Family Zone app onto your own device to manage Family Zone settings on the go.