Mac

To install Mobile Zone on a MacBook, you need:

An active Family Zone account
Your child’s MacBook running Mac OS 10.9 or higher

1. On your child’s MacBook, head to www.familyzone.com/laptops

2. Follow the onscreen instructions to install  Mobile Zone for Mac

3. Register the device - click the new Family Zone icon that will appear in your menu bar (see image below), then enter your account details and assign the device to your child
   

Mobile Zone is now protecting your child’s MacBook.

Important
Mobile Zone for Mac works best when children are logged in without device administrative access. Get help with configuring your child’s Mac laptop.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Mobile Zone.

My child’s laptop is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children all share a computer and each child has his/her own user account. Will they all be protected?
Yes, Mobile Zone for MacBook protects all user accounts on the device on which it’s been installed.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Zone Manager app onto your own device to manage Family Zone settings on the go. 

Windows

To install Mobile Zone on a Windows laptop, you need:

An active Family Zone account
Your child’s Windows laptop running Windows 7 (64 bit) or higher

1. On your child’s laptop, head to www.familyzone.com/laptops

2. Follow the onscreen instructions to install Mobile Zone for Windows

3. Register the device - click the new Family Zone icon that will appear in your taskbar (see image below), then enter your account details and assign the device to your child

Mobile Zone is now protecting your child’s Windows laptop.

Important
Mobile Zone for laptops works best when children are logged in without device administrative access. Get help with configuring your child’s Windows laptop.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

Can Mobile Zone for Windows be installed on Windows XP/Vista?
No, Mobile Zone for Windows is not supported on Windows XP or Windows Vista.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Mobile Zone.

My child’s laptop is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children all share a computer and each child has his/her own user account. Will they all be protected?
Yes, Mobile Zone for Windows protects all user accounts on the device on which it’s been installed.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Zone Manager app onto your own device to manage Family Zone settings on the go. 

Chromebook

To install Mobile Zone on a Chromebook, you need:

An active Family Zone account
Your child’s Chromebook

Repeat the steps below for each and every Google account your child uses on their Chromebook.

1. On your child’s Chromebook, sign into your child’s Google account

2. Head to www.familyzone.com/laptops. Then follow the onscreen instructions to install the Mobile Zone Chrome extension*

3. Register the device - Locate the Mobile Zone extension which should load in the top right corner of the browser window (see below image). Click on it,  then enter your account details and assign the device to your child.

4. Follow any prompts to allow the extension to run in incognito mode.
   
   

Mobile Zone is now protecting your child’s Chromebook.

*Your school may have already installed the Mobile Zone extension to your child’s Google account.  Look for the above extension icon in your child’s Chrome browser when signed into their school-issued Google account.

Important
Mobile Zone for Chrome works best when children are not the admin on the device. Read our advice here.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

How do I sign into my child’s device?
You may need to ask your child to sign into their device so you can install Mobile Zone.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

My children share a Chromebook and each child has his/her own Google account to sign in. Will they all be protected?
You need to install the Mobile Zone Chrome extension for each Google account you want to protect on that Chromebook. Read our advice here.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Zone Manager app onto your own device to manage Family Zone settings on the go. 

iOS

To install Mobile Zone on an iOS device, you need:

An active Family Zone account
iOS device with iOS 9 or higher

1. On your child’s device, search the App Store for Mobile Zone and install it.

2. Register the device - Open the Mobile Zone app once installed, enter your account details and assign the device to your child.

3. Accept all permissions - follow the prompts to accept all the permissions to ensure Mobile Zone runs optimally.

Mobile Zone is now protecting your child’s device.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Zone Manager app onto your own device to manage Family Zone settings on the go. 

Android

To install Mobile Zone on an Android device, you need:

An active Family Zone account
Android device with Android 4.4 or higher

1. On your child’s device, search the Google Play Store for Mobile Zone and install it.

2. Register the device - Open the Mobile Zone app once installed, enter your account details and assign the device to your child.

3. Accept all permissions - follow the prompts to accept all the permissions to ensure Mobile Zone runs optimally.

Mobile Zone is now protecting your child’s device.

Frequently Asked Questions

Where do I go for help?
You can: watch our install video, read our solutions or contact support@familyzone.com.

My child’s device is asking for a password when I’m installing the software, what do I do?
You will need to get the password off your child to continue the install.

Am I able to change the controls?
Yes! Access your Family Zone account at portal.familyzone.com and log in with your Family Zone account details. Alternatively, download our Zone Manager app onto your own device to manage Family Zone settings on the go.